Delivery costs are inclusive of carriage and VAT unless otherwise stated.
Orders under £350 will have delivery charges applied unless otherwise stated. Delivery charges are based on weight & postcode.
Orders are dispatched for delivery within 4 working days, express delivery is available but may be subject to a surcharge.
Deliveries normally occur between 8am and 6pm weekdays, once an order has been prepared you shall be informed of the date of delivery.
Deliveries are strictly to the kerbside. If your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.
Paving Store Direct use a third party pallet delivery network therefore unforseen delays can occur especially in the peak seasons. We advise booking Landscapers, Installers, Ground Workers, Tool Hire once you are in receipt of the goods. If you advance book any labour or tool hire and your delivery is delayed we cannot accept liability for any additional costs associated with this
Full patio packs / pallets are delivered via a 18T vehicle with electric pump truck. THE DELIVERY WILL NOT BE MADE ON A HIAB VEHICLE. Small orders or porcelain decor may be delivered via a 7.5 T Vehicle. If a HIAB Vehicle is required the most cost effective solution is for us to deliver to a HIAB company close to your location.
Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle. Please advise of any delivery restrictions in advance as delivery issues may incur a re-delivery charge at a cost of £30.00 per pallet.
Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
If an order is unable to be delivered due to access, terrain, failure to sign for the delivery or unforeseen weight issues then re delivery will be the customers responsibility and we can accept no liability for any additional charges this may incur.
Deliveries must be signed for on arrival, if you see any issues/damages with your delivery on arrival you should sign for as damaged and inform us with 48 hours.
Damages & Replacements
Although every effort is made to get the products to you in perfect condition, breakages can occur . Please make sure you allow for this and for cuts when laying, before you work out your quantities. We cannot accept returns of opened pallets / over orders or part pallets or accept liability for product once they have been laid.
Please check your goods thoroughly on arrival.
The majority of our paving products are sold in full pallet/patio pack quantities unless otherwise stated as this reduces the potential for damage in transit and provides the customer with the best possible value as it reduces additional cost occurred from splitting pallets. Furthermore it ensures you receive sufficient quantity of one shade for your project.
Where breakages or damages are identified and reported to us then where products are sold in full pallets only we may only consider reimbursement for the individual damaged items, where goods are sold and delivered in M2 or units then reimbursement or replacement will be offered subject to the following:
We require an image of any damages alongside the order number within 48 hours of arrival and alongside full contact details (please send to firstname.lastname@example.org) before any replacements or reimbursement can be considered. We cannot consider replacements or reimbursement once the products have been delivered and signed for as fit for purpose, exceeded the time frame outlined above, removed from the pallet, or have been installed.
Delivery the majority of UK mainland postcodes are included in the product prices. However the following locations may incur an additional charge, please contact us at email@example.com regarding delivery to the below.
|IV4, IV6, IV13-28, IV52-54, IV63, KW2-14, PA21-41, PH19-41, PH49-50 (Mainland Only)||POR*|
|BT1-94 (Northern Ireland)||POR*|
|PO30-41 (Isle of Wight)||POR*|
|IM1-9 (Isle of Man)||POR*|
|IV40-51, IV55-56 (Isles of Skye, Raasay & Rona)||POR*|
|KW1 (Island of Stroma), KW15-17 (Orkney Islands), ZE1-3 (Shetland Islands)||POR*|
|KA27 (Island of Arran), PA42-49 (Island of Islay), PA62-75 (Island of Mull)||POR*|
|HS1-9 (Outer Hebrides), PA20 (Island of Bute)||POR*|
|GY1-8 (Guernsey), JE1-5 (Jersey).||POR*|
|GY9 (Alderney), GY10 (Sark), GY13 (Herm), TR21-25 (Isles Of Scilly)||POR*|